Legal
Sub-processors
Who helps Liberrex run the platform with your data, for what, and where.
Current sub-processors
Service providers that process personal data for Liberrex AI & Agents, under the Data processing agreement. A provider listed with a condition is only used when a workspace uses that feature.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Microsoft Azure | Hosting of the platform servers and database | All workspace data | Region stated in your contract |
| Amazon Web Services (S3) | Storage of call recordings and files (When file storage on S3 is enabled) | Recordings, uploaded files | Region stated in your contract |
| OpenAI | AI models: replies, transcription, speech, analyses | Messages, call audio and transcripts, document excerpts | United States |
| Groq | AI models: fast replies and transcription | Messages, call audio and transcripts | United States |
| ElevenLabs | Speech synthesis, transcription and voice cloning (When an agent uses an ElevenLabs voice) | Text to speak, call audio, voice samples | United States |
| RunPod | GPU servers for the models Liberrex runs (Tunisian speech models) (When an agent uses a Liberrex model) | Call audio, text to speak | Region stated in your contract |
| Twilio | Telephony and SMS (Phone and SMS channels) | Phone numbers, call audio, SMS | United States |
| Meta Platforms | WhatsApp, Messenger and Instagram messaging (Meta channels) | Messages and the contact details of the people who write | United States, Ireland |
| Recall.ai | Bots that join online meetings (Google Meet, Teams, Zoom, Webex) for agents (When an agent joins meetings) | Meeting audio, participant names | European Union (Frankfurt) |
| Sentry | Error tracking (When error tracking is on) | Technical error reports with organisation and user ids (no message content) | United States |
| Flouci, Konnect, ClicToPay | Online payments (Paying online) | Billing contact, amounts paid | Tunisia |
Services the customer connects
Model providers connected with the customer's own keys, Google or Microsoft accounts (calendars, e-mail, files), Telegram, Vocalcom and other integrations are chosen and connected by the customer. They are not Liberrex sub-processors: their own terms apply between them and the customer.
Changes
A new sub-processor is announced here and by e-mail to workspace owners at least 30 days before it is used. Objections: privacy@liberrex.com.