Terms of service

About these terms

These terms govern the use of Liberrex AI & Agents (the “Service”), provided by Liberrex Tunisia S.A (“Liberrex”). By creating an account or using the Service for an organisation, you accept them for that organisation and confirm that you are authorised to do so.

A signed agreement or order form with Liberrex prevails over these terms where they differ.

Your account

Give accurate information, keep your passwords and API keys secret, and turn on two-factor authentication. You are responsible for the activity of the team members and API keys of your workspace. Tell us at once at privacy@liberrex.com if you suspect unauthorised access.

Acceptable use

You must not use the Service to:

• send spam or unsolicited bulk messages or calls, or contact people who have not agreed to hear from you or who asked you to stop;
• break the law, including consumer protection, telemarketing, data protection and call recording rules;
• impersonate a person or an organisation, mislead people about who they are talking to, or collect passwords or payment details under false pretences;
• send illegal, hateful or harassing content, or content that infringes the rights of others;
• attack, probe or overload the Service, get around its limits, or try to access the data of other workspaces.

WhatsApp and Meta channels

WhatsApp, Messenger and Instagram channels work through the official Meta platforms. When you use them you must also follow the terms and policies of Meta, including the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, and the rules of Meta for Messenger and Instagram.

In particular: get the opt-in of each person before you send them a WhatsApp message they did not ask for, use approved message templates outside the customer service window, respect every opt-out request promptly, and offer only goods and services allowed by the Commerce Policy.

Meta may limit, suspend or ban a phone number or business account that breaks its policies. Liberrex does not control those decisions, and may suspend a channel whose use puts access to Meta at risk for the platform.

Your contacts and their data

You are the controller of the personal data of your contacts and end users that you process through the Service. You are responsible for having a legal basis, for informing them (including that they may be talking to an AI agent and that calls may be recorded), and for obtaining the consents required for messages, calls and recordings.

Liberrex processes that data on your behalf, following your instructions and the Privacy policy. Forward to us without delay any request about that data that you cannot handle in the Service.

AI-generated output

Agents, the copilot and analyses use AI models whose output can be inaccurate, incomplete or inappropriate. Review it before relying on it for important decisions, and set up human review or hand-over where an error could harm people, for example on health, legal, financial or safety matters.

You are responsible for the instructions, knowledge and actions you give your agents and for what they send in your name.

Your content

You keep all rights to the content you put in the Service. You give Liberrex the permission needed to host, process and transmit it in order to provide the Service to you. You are responsible for having the rights to the content you upload.

Credits and billing

Paid features use credits and plans as shown in Dashboard › Billing or in your order form. Agent activity, such as AI replies, call minutes or messages, uses credits from the balance of your workspace. Some channels have their own provider fees, for example the WhatsApp pricing of Meta or carrier rates, billed according to your plan or directly by the provider. Prices and payment terms are those of your plan or order form.

Availability and changes to the Service

We work to keep the Service available and secure, but it is provided “as is” and may be interrupted for maintenance, updates or reasons beyond our control, including outages of AI model, telephony, messaging or hosting providers. We may change or remove features, and will give reasonable notice of changes that significantly reduce a Service you pay for.

Suspension and termination

We may suspend access, an agent or a channel, with notice when possible, if you break these terms or the policies of Meta or of a carrier, if your use threatens the security or stability of the Service or of other customers, or if invoices remain unpaid.

You can stop using the Service at any time and ask us to close your account: see the Data deletion instructions.

Liability

To the extent permitted by law, Liberrex is not liable for indirect or consequential damage, such as lost profits, revenue, data or business opportunities, nor for decisions taken on the basis of AI output. The total liability of Liberrex arising from the Service is limited to the amounts you paid for it in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

Governing law and disputes

These terms are governed by the laws of Tunisia. The parties will first try to settle any dispute amicably; failing that, the competent Tunisian courts have jurisdiction, unless mandatory law provides otherwise.

Changes to these terms

We may update these terms. The date at the top shows the current version. For significant changes we will inform account owners in advance by e-mail or in the platform; using the Service after they take effect means you accept them.

Contact

Questions about these terms: privacy@liberrex.com.