Liberrex AI & Agents
AI agents for every customer conversation.
Build agents that answer on the phone, website chat, WhatsApp, SMS and e-mail — in Tunisian Arabic, French and English. Test them, publish them and review the quality of every conversation, human or AI.
For insurance, banking, telecommunications and service operations.
- Phone
- Website chat
- SMS
- Messenger
- Telegram
karhabti t3atlet 9rib tounes, tnajmou t3awnouni?
My car broke down near Tunis, can you help me?Of course. Are you in a safe place? I will take the details for the assistance team.
- Transcribed in Derja
- Transfer if needed
AI agents
Eight agent types for the work you need done.
Agents that talk to customers on calls, chat, messaging and e-mail; agents that work in the background on a trigger or a schedule; and an assistant for your own teams.
Phone agent
Answers inbound calls on your lines, takes requests and transfers to a person when needed.
Outbound caller
Calls customers for reminders, confirmations, surveys or qualification, and records each outcome.
Chat agent
Answers visitors in the chat widget on your website or app, from your documents.
WhatsApp & SMS agent
Short, clear conversations on WhatsApp, SMS and Messenger, including photos and locations.
E-mail agent
Reads incoming e-mails, sorts them and replies in the thread — or prepares a draft to approve.
Task agent
Runs when another system sends data by API or webhook: extracts fields, scores calls, updates records.
Scheduled agent
Runs hourly, daily or weekly to fetch data and send the result, such as a digest or a follow-up list.
Employee assistant
An internal helper that answers your teams from procedures, HR, IT and product documents.
- Ready-made templates by industry
- Visual builder
- AI agent designer
- Knowledge with cited sources
- Tools and skills
- Guardrails and PII masking
- Draft, publish, roll back
Omnichannel
One agent on the channels your customers already use.
Connect an agent to a phone line, your website, WhatsApp, SMS, Messenger, Instagram, Telegram or an e-mail inbox. The same knowledge and rules apply everywhere.
Phone
Answers and places calls in real time over your SIP trunk or Twilio numbers.
Website chat
A chat widget added to your site with one snippet, limited to the domains you allow.
WhatsApp
Conversations on WhatsApp Business, with buttons, media and shared locations.
SMS
Text messages sent and received through your Twilio number.
Messenger
Replies to messages sent to your Facebook Page.
Instagram
Replies to direct messages on your Instagram professional account.
Telegram
Reaches customers who prefer Telegram through a connected bot.
E-mail
Reads a shared inbox and replies in the thread, automatically or as a draft to approve.
- An inbox per channel
- Automatic replies, or e-mail drafts to approve
- Automatic answers on or off per channel
Quality management
Review the quality of every conversation — human or AI.
Bring calls, e-mails, chats and AI-agent conversations into one place, score them against your scorecards and find what matters in plain language.
Customers who asked about a late tow truck
Every interaction in one place
Upload call recordings for transcription with speaker separation in Tunisian Arabic, French and English. AI-agent conversations are added automatically; other systems can send interactions through the ingestion API.
Scorecards with evidence
Scorecards per channel with critical items. AI scores each interaction and quotes the evidence; your reviewers confirm and turn findings into coaching.
Search and alerts
Search all conversations in plain language. Results are checked by AI, and saved searches alert you in the app and by e-mail.
Products and services catalog
Each call is tagged with the products discussed and how well they were explained.
- Sentiment
- Outcome
- Customer effort
- First-contact resolution
- Escalation risk
- Response time for e-mail and chat
Outbound campaigns
Reach the right customers, on the right channel, at the right time.
Campaigns call or message an audience with an agent, inside the contact windows you set, and keep a timeline for every person.
Audience from your file
Load a customer file and map its columns to the contact field of each channel.
Phone or messages
Calls go to the dialer; WhatsApp, e-mail, chat and Telegram messages go out through the connected channel.
Contact windows
Choose the days, hours and time zone in which customers may be contacted.
Attempts, callbacks and results
Track reach attempts and callbacks per person, and follow campaign statistics as they come in.
- 01Payment reminder
- 02Weekdays · 09:00–17:00
- 03Phone, then WhatsApp
How it works
From first draft to live agent, in one workspace.
Build the agent, try it the way your customers will, publish it on your channels and keep improving it with real conversations.
Build
Start from a ready-made template or a blank agent. Shape it in the visual builder or describe it to the AI designer, then add documents, tools and guardrails.
In the productTemplates · Visual builder
Test in the playground
Call the agent in the call simulator, chat with it, or run a task with test data — before any customer sees it.
In the productCall and chat simulator
Publish on your channels
Publish a version and connect it to your phone numbers, website chat, WhatsApp, SMS or inbox. Roll back at any time.
In the productVersions · Channels
Measure and improve
Every conversation is summarised with its outcome. Score quality, search for patterns and adjust the agent.
In the productConversations · Quality
Platform and trust
Built for teams that answer for their customer data.
Control who can do what, keep each workspace separate and connect Liberrex to your systems through a documented API.
Roles and activity log
Administrator, Manager, Developer and Member roles, plus custom roles. Important changes are recorded in the activity log.
Two-step verification
Authenticator app or e-mail codes, with recovery codes. Administrators can require it for the whole organisation.
Workspace-scoped data
Agents, conversations, knowledge and API keys belong to one workspace and stay separate from every other workspace.
French, English and Arabic
The whole interface is available in three languages, with a full right-to-left layout in Arabic.
Local billing
Billing in Tunisian dinars with local payment methods and invoices with VAT.
Developer API and webhooks
REST API with API keys, signed agent webhooks, a quality ingestion API and an embeddable chat widget.
Read the documentation
Use cases
Configured for real service work.
The same agents, channels and quality tools, set up for the requests each industry handles every day.
Insurance
Roadside assistance, policy questions and claim intake, with a handoff when a person should take over.
My car broke down on the highway. Is towing covered?
Banking
Answer customers, book appointments and route requests such as a blocked card.
I would like to book an appointment with my advisor this week.
Telecommunications
Answer offer and coverage questions and qualify a request before it reaches a team.
I want to switch to fiber. Is it available at my address?
Service operations
Give information, take in a request and follow up — on the phone or in writing.
I sent a request last week. Where is my file?
Questions and answers
What teams ask before they start.
What is Liberrex AI & Agents?
A platform to build AI agents that talk to your customers on the phone, website chat, WhatsApp, SMS, Messenger, Instagram, Telegram and e-mail, run outbound campaigns, and review the quality of every conversation, whether a person or an agent handled it. It is part of the Liberrex platform.
Which languages do the agents speak?
Agents can converse in Tunisian Arabic (Derja), French, English and Modern Standard Arabic. For calls, Liberrex provides its own speech recognition and speech synthesis models for Derja, and you choose the voice, speed and pronunciation for each language. The interface is available in French, English and Arabic.
Which channels are supported?
Phone calls over SIP trunks or Twilio numbers, inbound and outbound; a website chat widget; WhatsApp Business; SMS; Facebook Messenger; Instagram Direct; Telegram; and an e-mail inbox over IMAP and SMTP. Each channel has its own inbox, and e-mail replies can be kept as drafts for a person to approve.
How much does it cost?
Pricing is on request. It depends on the agents and channels you use, your conversation volume and the support you need. Billing is in Tunisian dinars with local payment methods. Book an AI demo and we will prepare an offer for your case.
How do we get started?
Book an AI demo to walk through your use case with our team, or start free: create a workspace, pick a template or a blank agent, and test it in the playground before you publish it on a channel.
Can the agents work with our systems?
Yes. Agents call your systems through HTTP APIs as tools and reusable skills, answer from your files and connected sources such as SharePoint, Google Drive, S3, SFTP or GitHub, and can be triggered by signed webhooks. A REST API lets your applications reach agents and conversations. You can use Liberrex-hosted models or connect your own model provider keys.
How is our data protected?
Each workspace’s data is kept separate. Access is controlled with roles, important changes are recorded in an activity log, and administrators can require two-step verification for the whole organisation. Agents can mask personal data and follow guardrails such as topics to avoid and escalation rules.
When does a person take over?
You decide. An agent can transfer a call or hand over a conversation when the customer asks, when an escalation rule applies, or when the request is outside its scope. After each conversation, a summary and the outcome are recorded for your team.
Liberrex AI & Agents
See your first AI agent working on your own use case.
Book a demo with our team, or start free and build your first agent today.