Data deletion instructions

If you have a Liberrex account

You can delete specific data yourself in the platform:

• Contacts, with their phone numbers, handles and remembered facts: in Dashboard › Contacts, open the contact and delete it (you can export it first).
• Copilot conversations and the files sent to the copilot: delete the conversation or the file in the AI copilot.
• Call recordings, uploaded files and channels: from the related screens of the dashboard.
• Team members: in Dashboard › Team.

Deleting your whole account

1. The owner of the workspace writes to privacy@liberrex.com from the e-mail address of the account, with the name of the workspace. We may ask you to confirm the request from the account.
2. We stop the agents and disconnect the channels (WhatsApp numbers, phone lines, mailboxes).
3. Within 30 days, we delete the workspace: agents, knowledge base, contacts, conversations, recordings, transcripts, files, channels, API keys and team members.
4. We confirm the deletion by e-mail.

To remove only your own user from a workspace, ask an administrator of that workspace to remove you in Dashboard › Team, or write to us.

If you contacted a business that uses Liberrex

Businesses use Liberrex to answer messages and calls on WhatsApp, Messenger, Instagram, SMS, Telegram, e-mail, their website or by phone. The business you contacted controls your data; Liberrex processes it on its behalf.

1. Ask the business you contacted. It can erase your contact record and the facts remembered about you directly in Liberrex.
2. Or write to privacy@liberrex.com with the phone number, account name (handle) or e-mail address you used, the name of the business and roughly when you wrote. Do not send identity documents unless we ask for them.
3. We confirm receipt, forward your request to the business and, with its agreement or where the law requires it, delete the data linked to you within 30 days.
4. We confirm by e-mail once it is done.

You can also block the business in WhatsApp, Messenger or Instagram at any time.

If you connected a Meta account

If you connected a WhatsApp Business account, a Facebook Page or an Instagram account to Liberrex, deleting the channel in Liberrex deletes the access token stored for it. You can also remove access in your Meta business settings. To delete the rest of the related data, write to privacy@liberrex.com.

What is deleted

• Your contact record: name, phone numbers, handles and e-mail addresses.
• Messages, call recordings, transcripts, voice notes, images and documents linked to you, and the analyses made from them.
• Facts that the agents of the business remembered about you (customer memory).
• Voice profiles, if speaker identification was used.

Files received on messaging channels are in any case deleted automatically after 90 days.

What we may keep

• Invoices, payments and accounting records of a business account, for the period required by tax and accounting law.
• Data we must keep to comply with a legal obligation or a request from an authority, or to establish or defend legal claims.
• Security and audit logs, including a record that the deletion was done, for a limited period.
• Copies that may remain in backups, until they are overwritten in the normal backup cycle.

Data held by others is outside our control: Meta keeps its own copy of WhatsApp, Messenger and Instagram messages under its own policies, and the business may keep data in its other systems.

Contact

Deletion requests and questions: privacy@liberrex.com. More about how we handle data in the Privacy policy.